Job Summary

A Hotel Front Desk Supervisor role is available in Baddeck, Nova Scotia. This full-time, permanent position involves overseeing daily front desk operations, supervising staff, and ensuring a high level of guest satisfaction.

Key Responsibilities

• Coordinate activities with other departments to ensure smooth operations
• Establish work schedules and procedures
• Perform the same duties as front desk staff when required
• Prepare and submit reports
• Resolve guest concerns and provide solutions to improve service quality
• Assist guests with special needs
• Assign, coordinate, and review staff work
• Hire and train staff in job duties, safety procedures, and company policies
• Ensure proper operation of systems, equipment, and front desk tools
• Arrange repairs and maintain service continuity
• Order and manage supplies

Requirements

• communication skills
• Ability to manage multiple tasks in a fast-paced environment
• Customer service experience is an asset

Benefits

• Permanent, full-time position
• Bonus incentives available
• Maternity and parental benefits
• Free parking available
• Work permit sponsorship available
• Relocation assistance provided
• Supportive and professional work environment

Work Environment

This role is based on-site in a hotel setting. The position involves working flexible hours, including mornings, evenings, weekends, and on-call shifts, while managing guest services and front desk operations in a dynamic environment.

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